General Principle
Submitting a request does not guarantee automatic approval. All requests are subject to review by our specialized team based on the service type and timing.
Training & Events
Cancellation requests are reviewed relative to the program start date. Refunds or rescheduling may be considered if requested well in advance. After the program starts, refunds are subject to administrative discretion.
Hall Bookings
Cancellation or modification requests are reviewed based on proximity to the booking date. Late cancellations or no-shows may not be eligible for refunds as the space cannot be re-utilized.
Digital Services
Eligibility depends on the stage of execution. If work has already begun or resources have been allocated, refunds may be partial or unavailable.
How to Submit a Request
Please contact us through official channels with your details and the reason for the request. Each case is handled independently.